POS System Troubleshooting – POS System Problems and How to fix or troubleshoot Them. All of these most common POS system disruptions are readily resolved if you are taught and prepared.
How To Troubleshoot POS Systems
What could be more difficult than troubleshooting point-of-sale (PoS) transactions? They’re tiny, only a few kilobytes in size. Despite this, slow point-of-sale is one of the most common and costly issues afflicting merchants.
It just takes a few seconds of delay for customers to perceive checkout systems as faulty. And you don’t want that since some of them will walk away. Slow point-of-sale software loses around 3% of a retailer’s annual income, according to an Infovista study. When shops have their point-of-sale systems up and running, they earn 6% yearly revenue, a 9 percent increase.
If you could use a 9% revenue boost in your retail locations, you may want to pay attention. Here are the four key capabilities retailers need when learning how to troubleshoot PoS systems:
- Deep application visibility
- Session-level control
- Automated real-time response
- Detailed reporting
Tip 1: You Can’t Fix What You Can’t See – Troubleshoot POS Systems
When PoS transactions take a long time, it’s almost always due to a problem with PoS devices or services. Typically, the issue is with the network. Consider a clothing store (or a coffee shop or a fast service restaurant; you get the idea!). Guests are likely to use Wi-Fi, inventory systems, surveillance systems, and various other applications. And, in the vast majority of circumstances, the network has no notion which traffic flows are critical and which are not. Let’s say an employee is watching a resource-intensive training video in the rear. Unless you make efforts to avoid it, the network will allocate the majority of its bandwidth to that video stream at the expense of those little PoS transactions.
The capacity to view what’s going on on your network is the first thing you’ll need. Which users are using which applications? What are the apps’ characteristics, as well as their capacity and latency requirements? You can readily tell which ones are interfering with PoS once you know.
Tip 2: Get Granular – Troubleshoot POS Systems
After you’ve seen all of the programs on your network, you’ll need a way to govern them and tell them how much network resources they should have. Granularity is the most important need here. You must have the ability to regulate traffic flows down to individual users or sessions.
What if you are unable to do so? You might instruct the network to limit all video traffic to 30% of available resources. However, the first video user will consume most of that capacity, resulting in a poor experience for everyone else. You may more evenly allocate those resources using session-level program control.
Tip 3: React in Real-Time – Troubleshoot POS Systems
There are several performance monitoring tools available that will notify you when something goes wrong. But is that really helpful? Take a glance at your consumers and associates, and you’ll see what I mean.
You can’t afford to wait for real beings to respond to an alarm when delays of a few seconds can ruin the checkout experience. When applications and traffic loads vary, your network must dynamically adjust to maintain PoS prioritization. For example, if your store or restaurant has many network links, you want your network to be aware of what’s going on on each one and automatically route each PoS transaction to the one that will deliver the most quickly.
Tip 4: Check the Description- Troubleshoot POS Systems
The majority of these pointers will assist you in avoiding PoS issues. But what if you’ve tried everything and are still experiencing problems? Here’s when your application visibility tool’s reporting features come into play.
How many other programs are active, and how well are they performing? If numerous applications are experiencing problems, you’re most likely dealing with a network issue. If it’s only PoS, though, it’s most likely a problem with the PoS system itself. Your visibility tool should be able to display performance down to individual PoS terminals and connections, allowing you to pinpoint precisely where the problem is.
Common POS System Problems
1. POS Security
2. Incorrect Reporting
4. Tracing Promotions
5. Software Queries
6. Usage Problems
7. Failure to Charge
8. Mobile Adaptability